You can quickly migrate many partners from another system into your network by using our Import Partners feature. This feature takes a comma-separated values (CSV) file, which you can create with a spreadsheet program (like Microsoft Excel), a CSV file editor, or a simple text editor.
The steps for importing new partners and updating existing partners are slightly different. The list of all available partner fields is available in the List of Partner Fields section.
How to Import New Partners
The first step is to create a CSV file, with the header row containing the fields you have information for. There are six required fields for new partners, shown in the header row below. You can add any of the other few dozen fields to your header, if you have data for them.
You can also download that header as a basic template:
Tip: The order the fields appear in doesn’t matter.
Once you create the CSV file, input your offer information.
How to Update Existing Partners
To update partners in bulk, you also create a CSV file as described in the above section. The header row works differently: you must include the id field, so you can tell TUNE which partners to update, then include the fields you want to update for all of the partners in that file.
Note: If you don’t include the id field, TUNE assumes you want to create new partners instead of update existing ones.
For example, if you want to change the status of a few partners from “pending” to “active”, your CSV file would look like:
Tip: If you’re planning to update a significant number of existing partners, consider exporting your partneres as a CSV file to modify and re-upload.
Uploading Your Data
To import or update partners, go to Company > Customize Application > Import Data > Partners.
On that page, attach the file and click Upload. Once submitted, the file will begin processing. Depending on the volume of changes, the import can take up to 30 minutes to process. Once completed, you will see a new “Import Complete” notification on your Snapshot page.
If the message says any partners failed to save: Click on that message to see details of which partners didn’t get processed along with why. If you can’t see how to correct the problem in your CSV file, contact our customer support and have your CSV file and this error message available.
List of Partner Fields
Fields marked with * are required for new partners, and optional for existing partners.
Fields marked with ** are required for updating partners, and should not be included for new partners.
All other fields are optional. Do not include the * symbols when making your header rows.
|Column Name||Description||Accepted Values||Example|
|company *||Name of the partner/company||Up to 255 characters. If partner is an individual, use their first + last name in this field||Test Company– or –
|email *||Email address of user for this account||any valid email address:
|address1 *||Main address||Up to 255 characters||123 Demo St.|
|city *||City in address||Up to 255 characters||Seattle|
|region *||State or region in address||Up to 255 characters||WA|
|country *||Country in address||Two-letter capital letter country code||US|
|zipcode *||Zip code of address||Valid zip/postal code||98101|
|id **||The ID for an existing partner||Numeric value. Must be existing partner ID number. Only use when updating partners||1004|
|first_name||First name for partner. Can be used instead of company name if individual||Up to 255 characters. Only use when creating partners||John|
|last_name||The last name of the partner. Can be used with first name instead of company name||Up to 255 characters. Only use when creating partners||Doe|
|password||Password used to login to partner interface||Must be more than 4 characters in length. If no password is entered on creation, a password using the firstname + zipcode in lowercase||scott98121|
|address2||Secondary address for company||Up to 255 characters||Suite 200|
|account_manager_id||ID of the employee assigned to manage this partner||Numeric value. Must be valid ID in system of employee||20|
|status||Status of partner account||active, pending, blocked, deleted, or rejected||active|
|title||Job position at company for user||Up to 255 characters||Media Buyer|
|phone||Phone number of company||+(country code + area code + number)||+12065181318|
|fax||Fax number of company||+(country code + area code + number)||+12065181318|
|signup_ip||The IP address that the user signed up from||4 Numeric values separated by decimals:
|ref_id||Reference ID for this partner account for another system||Up to 255 characters||test123|
|website||Website of company||Does not work with “http://” prepended||www.example.com|
|referral_id||The ID of the partner account that referred this one||Numeric value. Must be existing partner ID number||908|
|full_name||Whole name of the partner. Will be split into first_name and last_name at the first space||Must be an acceptable first_name entry and last_name entry, separated by a space||John Doe|
|blocked_reason||Description of reason why status is set to blocked||Any text||Example reason for being blocked|
“What If I Need Other Fields?”
This feature is limited to core partner fields. If you need to change something relating to a partner, you can do so directly in the platform or (for enterprise accounts) through the Network API.
Known Issues with CSVs
Details on this are covered in our Bulk Creating & Updating Offers article.