This article is part of our FAQs & Troubleshooting series.
What’s the difference between TUNE Pay and the invoicing functionality in the TUNE partner marketing platform?
In TUNE Pay, you can automatically generate and manage multiple invoices for a partner or advertiser each billing cycle. You can also store partner or advertiser documents, track payment statuses, and process payments using direct bank transfers.
Other convenience features include automated collections emails (Dunning management), customizable PDF invoices, reporting, and the ability to handle payout reconciliation in invoices line by line.
What does TUNE Pay sync with TUNE?
TUNE Pay synchronizes the most recent conversions, partners, and advertisers from your TUNE platform multiple times per hour. TUNE Pay also synchronizes information dated back to 90 days in the past approximately twice a week. This means the data most relevant to your everyday needs are always up to date, and that data for adjustments are taken into account well before your recurring billing cycles.
What payment methods are supported by TUNE Pay?
TUNE Pay supports direct bank transfers through a built-in integration with TransferWise. Other supported payment methods include PayPal, ePayments, Payoneer, and WebMoney. To handle payment methods other than direct bank transfers, you can export payment orders in a CSV format designed to be easily uploaded into other platforms like PayPal.
How do partners access TUNE Pay?
Partners can access the TUNE Pay partner interface from the TUNE partner interface My Account section.
Who handles collecting tax forms from partners?
TUNE Pay allows for partners to upload documents through the partner interface. These documents will then be viewable and accessible by your team.
Payment Methods Setup
How do I set up payments via direct bank transfer?
In TUNE Pay, you approve payments via direct bank transfer separately for each partner. Once you set up your TransferWise integration, you can enable direct bank transfers for your partners. To enter your TransferWise integration details, go to Settings > Account Settings and select the TransferWise tab. Then enter your TransferWise API key and copy the IP address to whitelist in TransferWise.
To enable direct bank transfers for a partner, go to the partner’s page in TUNE Pay and find the Payment Methods section. Select the bank account they want to use to receive payments via direct bank transfer. The partner’s payment method must be “Wire” or “Direct Bank Transfer”. On the payment details page, click Enable Direct Bank Transfers. Depending on regional differences, TUNE Pay may ask for additional information during this step.
Tip: Partners can also enable direct bank transfers from the partner interface.
Now when processing payments for this partner, you can click the Pay button to send a payment through TUNE Pay.
What’s the difference between a primary and non-primary payment method?
Only the primary payment method is synchronized with the TUNE partner marketing platform. However, either can be used when selecting one for an invoice.
How do I fund my borderless account for direct bank transfers?
TUNE Pay will automatically send you an email with the total sum that needs to be paid in order to have a sufficient balance for paying all your partner invoices. You can then send money to that account through the payment method of your choice, such as ACH or wire.
Another way to fund your borderless account is to log in to TransferWise and add funds to the borderless account corresponding to your TUNE Pay account.
Are there transaction fees for sending payments via direct bank transfer?
For domestic payments, TransferWise imposes a flat fee per transaction of approximately $1 USD. These fees can vary with time and can be estimated using their fee calculator. For international payments, TransferWise additionally imposes small conversion fees, which can be found on their website.
How are invoices created?
TUNE Pay generates invoices on behalf of your partners. An invoice can be created in two ways: (1) through automation where TUNE Pay automatically creates an invoice based on the partners’ billing frequency, or (2) manually where you can create an invoice from available accrued payouts whenever you want.
How do prepaid invoices work?
Prepaid invoices are pro-forma invoices where you can add line items manually that cover a flat fee or some type of pre-payment amount. It is not connected to performance or to TUNE conversions.
How do partners see the invoices I create for them?
Once a partner invoice is approved, the partner can view the invoice from the TUNE Pay partner interface. You can also download the generated invoice from the Attachments section of the invoice page and send it to your partner manually.
Can partners upload invoices themselves?
Yes. They can upload any type of document through the partner interface. There are restrictions though for file type and size.
What happens if an invoice I send is incorrect?
If you send an incorrect invoice, you can roll it back and fix any issues before sending it through the approval process again. Once the invoice is recreated, you can send it again.
Can I pay only a portion of an invoice?
Yes. Invoices are fully editable and customizable, so you can remove line items and save them for future payment runs. Each campaign or goal will be a separate invoice item which you can pay out separately for.
Does TUNE Pay calculate or add tax withholdings to invoices?
No, TUNE Pay does not. However, TUNE has a VAT management feature that stores the applicable VAT rate for a partner and automatically adds a VAT line to invoices. You can also create additional line items in invoices related to taxes as needed.
At what point is a payment sent?
Direct bank transfer payments are sent when you click the Pay button on the Payments page, provided your TransferWise account is sufficiently funded. For payments using other payment methods, payment (and payment timing) is handled outside of TUNE Pay. Clicking the Mark as Paid button for payment orders does not send a payment.
What net payment terms does TUNE Pay require?
None. TUNE Pay gives you ultimate flexibility in terms of how often and quickly you pay your partners. TUNE does not impose any deadlines or cutoffs for funding your account, approving invoices, or sending payments.